About the Aftersales Professional Programme

The Aftersales Professional Programme is a comprehensive, role specific programme designed for Aftersales Advisors and Aftersales Managers in developing their automotive aftersales performance and earn an industry recognised award. 

Based on a proven approach to analysing existing behaviours and developing key actions to create consistent, sustained improvements across all areas of aftersales, marketing and customer handling, resulting in improved productivity and customer engagement.


The programme comprises 6 modules, covering the 6 stages of the Aftersales process: Booking and Appointment, Welcome and Qualification, Services Agreed, Quality Experience and Vehicle Handover. As well as covering Proactivity in Selling, Customer Service and Complaint Handling. 


 Next Delivery Cohort Dates:

- Module 1 Aftersales Overview - 3rd March 12.30pm - 2.00pm 

- Module 2 Booking, Welcome & Qualification - 7th March 12.30pm - 2.00pm 

- Module 3 Services Agreed & Proactive Selling - 17th March 12.30pm - 2.00pm 

- Module 4 Quality Experience & Handover - 21st March 12.30pm - 2.00pm 

- Module 5 Follow up & CRM - 31st March 12.30pm - 2.00pm 

- Module 6 Customer Service & Complaint Handling - 4th April 12.30pm - 2.00pm 

Course curriculum

    1. Welcome to the Aftersales Professional Programme!

    2. How to use this platform

    3. Upcoming Training Dates

    4. Book your training dates (choose Aftersales Professional)

    5. Virtual Classroom Training Guide

    1. Book a Coaching Session

    1. About Module 1

    2. Module 1 Aftersales Overview PDF Manual

    3. Using the Dynamic PDFs

    4. Module 1 Knowledge Check

    1. About Module 2

    2. Module 2 Booking, Welcome and Qualification PDF Manual

    3. Module 2 Knowledge Check

    4. Key Channels Competency Matrix Work-based Assignment

    5. Communication Channels Work-based Assignment

    6. Essential and Desirable Information Work-based Assignment

    7. Greeting a Customer Work-based Assignment

    1. About Module 3

    2. Module 3 Services Agreed and Proactive Selling PDF Manual

    3. Module 3 Knowledge Check

    4. Objection Handling Work-based Assignment

    5. Positive Reinforcement Work-based Assignment

    1. About Module 4

    2. Module 4 Quality Experience and Handover PDF Manual

    3. Module 4 Knowledge Check

    4. Additional Products and Services Work-based Assignment

About this course

  • £399.00
  • 6 Virtual Classroom Sessions
  • Work-based Tasks
  • 1-2-1 Virtual Coaching

Other Training Options

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