About the Complaint Handling Course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


Delivered as 4 x scheduled 90-minute virtual training modules with material support. 




Next Complaint Handling Cohort Dates 🗓️

Module 1 Complaints and Consequences - Thursday 12th June 12.30pm - 2.00pm 

Module 2 Dealing with Complaints - Thursday 19th June 12.30pm - 2.00pm 

Module 3 Professionally Handling Complaints - Thursday 26th June 12.30pm - 2.00pm 

Module 4 Conflict Resolution - Thursday 3rd July 12.30pm - 2.00pm 


How to Purchase

Purchase your course using the link in the banner above.

£199 per learner including VAT.

This includes all 4 course module sessions, access to the learning hub and virtual 1-2-1 coaching sessions.

Course Content Preview

    1. Welcome

    2. Using the Hub

    3. Complaint Handling Course Synopsis

    4. Virtual Classroom Session Schedule and Links

    5. Book Your Training Sessions (if applicable)

    6. Virtual Classroom Training Guide

    1. Book Your 1-2-1 Virtual Coaching

    2. Accelerated Action Plan Template Download

    1. Module 1 PDF Manual

    2. Module 1 Knowledge Check

    1. Module 2 PDF Manual

    2. Module 2 Knowledge Check

    1. Module 3 PDF Manual

    2. Module 3 Knowledge Check

    3. Issues Log Template Download

    1. Module 4 PDF Manual

    2. Module 4 Knowledge Check

About this course

  • £199.00
  • 4 Live VCT Sessions
  • Downloadable Tools