About the Complaint Handling Course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


Delivered as 4 x scheduled 60-minute virtual training modules with material support. 




Next Complaint Handling Cohort Dates 🗓️

Module 1 Complaints and Consequences 

Module 2 Dealing with Complaints 

Module 3 Professionally Handling Complaints 

Module 4 Conflict Resolution 


2026 DATES COMING SOON


How to Purchase

Purchase your course using the link in the banner above.

£99 per learner including VAT.

This includes all 4 course module sessions, access to the learning hub and virtual 1-2-1 coaching sessions.

Course Content Preview

    1. Welcome

    2. Using the Hub

    3. Complaint Handling Course Synopsis

    4. Virtual Classroom Session Schedule and Links

    5. Book Your Training Sessions (if applicable)

    6. Virtual Classroom Training Guide

    1. Book Your 1-2-1 Virtual Coaching

    2. Accelerated Action Plan Template Download

    1. Module 1 PDF Manual

    2. Module 1 Knowledge Check

    1. Module 2 PDF Manual

    2. Module 2 Knowledge Check

    1. Module 3 PDF Manual

    2. Module 3 Knowledge Check

    3. Issues Log Template Download

    1. Module 4 PDF Manual

    2. Module 4 Knowledge Check

About this course

  • £99.00
  • 4 Live VCT Sessions
  • Downloadable Tools