About the Complaint Handling Course

This virtual course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience.


Delivered as 4 x scheduled 90-minute virtual training modules with material support. 


Next Complaint Handling Cohort Dates 🗓️

Module 1 Complaints and Consequences - Monday 10th March 9.30am 

Module 2 Dealing with Complaints - Friday 14th March 9.30am - 11.00am - 

Module 3 Professionally Handling Complaints - Monday 17th March 9.30am - 11.00am

Module 4 Conflict Resolution - Friday 21st March 9.30am - 11.00am 


Purchase your course using the link in the banner above.

£199 per learner including VAT.

This includes all 4 course module sessions, access to the learning hub and optional virtual 1-2-1's. 

Course Content Preview

    1. Welcome

    2. Using the Hub

    3. Complaint Handling Course Synopsis

    4. Book Your Course Cohort (if applicable)

    1. Book your 1-2-1 virtual coaching

    1. Module 1 PDF Manual

    2. Module 1 Knowledge Check

    1. Module 2 PDF Manual

    2. Module 2 Knowledge Check

    1. Module 3 PDF Manual

    2. Module 3 Knowledge Check

    1. Module 4 PDF Manual

    2. Module 4 Knowledge Check

About this course

  • £199.00
  • 4 Live VCT Sessions
  • Downloadable Tools