About the Aftersales Professional Programme

The Aftersales Professional Programme is a comprehensive, role specific programme designed for Aftersales Advisors and Aftersales Managers in developing their automotive aftersales performance and earn an industry recognised award. 

Based on a proven approach to analysing existing behaviours and developing key actions to create consistent, sustained improvements across all areas of aftersales, marketing and customer handling, resulting in improved productivity and customer engagement.


The programme comprises 6 modules, covering the 6 stages of the Aftersales process: Booking and Appointment, Welcome and Qualification, Services Agreed, Quality Experience and Vehicle Handover. As well as covering Proactivity in Selling, Customer Service and Complaint Handling. 



Upcoming Dates 

ASC Aftersales Professional - April Start

SOLD OUT


ASC Aftersales Professional - September Start

Module 1 Aftersales Overview - 8th September 12.30pm - 2.00pm 

Module 2 Booking, Welcome & Qualification - 11th September 12.30pm - 2.00pm 

Module 3 Services Agreed & Proactive Selling - 15th September 12.30pm - 2.00pm 

Module 4 Quality Experience & Handover - 8th September 12.30pm - 2.00pm 

Module 5 Follow up & CRM -  22nd September 12.30pm - 2.00pm 

Module 6 Customer Service & Complaint Handling - 25th September 12.30pm - 2.00pm


How to Purchase

Purchase your course using the link in the banner above.

£249 per learner including VAT.

This includes all 6 course module sessions, access to the learning hub and optional virtual 1-2-1's. 


Please feel free to contact us if you have 5 or more learners on [email protected] 


Course curriculum

    1. Welcome to the programme!

    2. How to use this platform

    3. Using the Dynamic PDFs

    4. Virtual Classroom Training Guide

    5. Virtual Classroom Session Links

    1. Book a Coaching Session

    2. Accelerated Action Plan Template Download

    1. About Module 1

    2. Aftersales Professional - Module 1 Aftersales Overview A4 Manual

    3. Module 1 Knowledge Check

    1. About Module 2

    2. Aftersales Professional - Module 2 Booking, Welcome and Qualification A4 Manual

    3. Module 2 Knowledge Check

    4. Key Channels Competency Matrix Work-based Assignment

    5. Communication Channels Work-based Assignment

    6. Essential and Desirable Information Work-based Assignment

    7. Greeting a Customer Work-based Assignment

    1. About Module 3

    2. Aftersales Professional - Services Agreed and Proactive Selling Manual

    3. Module 3 Knowledge Check

    4. Objection Handling Work-based Assignment

    5. Positive Reinforcement Work-based Assignment

    1. About Module 4

    2. Aftersales Professional - Quality Experience and Handover Manual

    3. Module 4 Knowledge Check

    4. Additional Products and Services Work-based Assignment

About this course

  • £249.00
  • 6 Virtual Classroom Sessions
  • Work-based Tasks
  • 1-2-1 Virtual Coaching