About the Aftersales Professional Programme

The Aftersales Professional Programme is a comprehensive, role specific programme designed for Aftersales Advisors and Aftersales Managers in developing their automotive aftersales performance and earn an industry recognised award. 

Based on a proven approach to analysing existing behaviours and developing key actions to create consistent, sustained improvements across all areas of aftersales, marketing and customer handling, resulting in improved productivity and customer engagement.


The programme comprises 6 modules, covering the 6 stages of the Aftersales process: Booking and Appointment, Welcome and Qualification, Services Agreed, Quality Experience and Vehicle Handover. As well as covering Proactivity in Selling, Customer Service and Complaint Handling. 


NEXT COURSE DELIVERY DATES

- Module 1 Aftersales Overview - Friday 25th April 9.30am - 11.00am

- Module 2 Booking, Welcome & Qualification - Friday 2nd May 9.30am - 11.00am 

- Module 3 Services Agreed & Proactive Selling - Friday 16th May 9.30am - 11.00am

- Module 4 Quality Experience & Handover - Friday 23rd May 9.30am - 11.00am 

- Module 5 Follow up & CRM - Friday 30th May 9.30am - 11.00am 

- Module 6 Customer Service & Complaint Handling - Friday 6th June 9.30am - 11.00am


Purchase your place above, this includes the schedueled course sessions, virtual 1-2-1 coaching and immediate access to the learning hub and materials. 

Course curriculum

    1. Welcome to the programme!

    2. How to use this platform

    3. Using the Dynamic PDFs

    4. Virtual Classroom Training Guide

    5. Virtual Classroom Session Links

    1. Book a Coaching Session

    2. Accelerated Action Plan Template Download

    1. About Module 1

    2. Aftersales Professional - Module 1 Aftersales Overview A4 Manual

    3. Module 1 Knowledge Check

    1. About Module 2

    2. Aftersales Professional - Module 2 Booking, Welcome and Qualification A4 Manual

    3. Module 2 Knowledge Check

    4. Key Channels Competency Matrix Work-based Assignment

    5. Communication Channels Work-based Assignment

    6. Essential and Desirable Information Work-based Assignment

    7. Greeting a Customer Work-based Assignment

    1. About Module 3

    2. Aftersales Professional - Services Agreed and Proactive Selling Manual

    3. Module 3 Knowledge Check

    4. Objection Handling Work-based Assignment

    5. Positive Reinforcement Work-based Assignment

    1. About Module 4

    2. Aftersales Professional - Quality Experience and Handover Manual

    3. Module 4 Knowledge Check

    4. Additional Products and Services Work-based Assignment

About this course

  • £399.00
  • 6 Virtual Classroom Sessions
  • Work-based Tasks
  • 1-2-1 Virtual Coaching